To establish service, we follow a series of steps to verify that the person requesting water and/or wastewater services has the right to access the property. Please make sure to complete all the necessary steps to ensure a quick service activation. If you have any questions or need help setting up service, feel free to reach out to one of our Customer Service Representatives after reviewing these instructions.

Step 1: Collect Documents

Collect the necessary documents required to set up your service(s). These  items will include things such as a government-issued ID (such as a driver’s license, passport, military ID, or green card) and a copy of the  warranty deed, lease agreement, etc. You’ll also need your social security number, or, for commercial businesses, your TIN/EIN number. Additionally, be prepared with your mailing and billing addresses.

• What is needed to start service for property owners?  
  • Complete Service Address (REQUIRED)
  • Warranty Deed (REQUIRED)
  • Copy or picture of Government issued Identification for each person on the Deed.  (REQUIRED)
  • Last 4 digits (only) of social security for each person on the Deed. 
  • Mailing Address if different from Service Address
  • Telephone Number (REQUIRED)
  • Date you would like to start service 

• What is needed to start service for tenants?  
  • Complete Service Address (REQUIRED)
  • Copy or picture of Government issued Identification  (For Commercial Accounts please provide identification of authorized signer and letter of Authorization for signer) (REQUIRED)
  • Rental/Lease Agreement (tenant only) (REQUIRED)
  • Last 4 digits (only) of social security
  • Telephone Number (REQUIRED)
  • Date you would like to start service 

Step 2: Complete form below:

Submissions should include a copy of the attached documentation listed in Step 1. Applications without this documentation will not be processed.

Step 3: Make Payment

Upon receipt of your request and supporting documents, you will be asked to pay a security deposit and non-refundable connection fee. If there is an outstanding balance on the property, that entire past due balance must be paid. before services can begin.

A representative will contact you to provide you with instructions on how to pay the deposit.    

After the account is setup and deposit is received, you will receive the Service Agreement and any other documents requiring signature.  All documents must be returned with signature before services will begin.

Account Setup Request Form

Name (required)

Service Address (required)

Phone Number (required)

Email (required)

Do you prefer email billing?

Yes

No

Mailing Address if Different from Service Address

Date to Open Account (Monday - Thursday Only) (required)

Other Info

Attachment 1

Attachment 2

Attachment 3

Your Signature (required)

Confirm e-Signature

Review Electronic Records and Signatures Policy (required)

Read our Electronic Record and Signature Disclosure

I agree to use electronic records and signatures

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Customers who submitted their information, documentation, and payment as outlined above should expect service on the date they requested on their application. In some instances, customers may submit their information, documentation, and payment on the same day that they’re requesting service.

Requests and payments received before 4:30pm EST during regular business hours can expect same day service and payments received after 5:00pm EST will receive service on the following business day.

After the account is setup and deposit is received, you will receive the Service Agreement and any other documents requiring signature.  All documents must be returned with signature before services will begin.